Contact
Get In Touch
Chat to Us
@luxurycasuals
Location
We’re operating efficiently and effectively throughout Southern Africa 🇿🇦
info@luxurycasuals.com
Frequently Asked Questions
What payment methods do you accept?
We accept a variety of payment options, including major credit cards (Visa, MasterCard) and other secure online payment methods.
How long will my order take to arrive?
Orders are typically processed within 1-3 business days. Delivery times depend on your location and chosen shipping option, with most orders arriving within 5-10 business days.
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with tracking information. You can use this information to check the delivery status of your order.
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please reach out to our support team to initiate a return.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
How do I know if my order was successful?
After placing your order, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.
Do you ship internationally?
Sorry! We do not offer international shipping yet.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Can I cancel my order?
Orders can be canceled if they haven’t yet been processed. Please reach out to our support team as soon as possible to request a cancellation.